Nansulate is the name of the insulating nano technology paint product that we ordered from the Florida based company on March 22nd. Sent payment (credit card) which they soon negotiated (like cashing a check). Then heard nothing. Finally we got an email saying that they would get some of this amazing, near miraculous product...the clear coat for home application on/about 8 May. We waited somewhat impatiently. The 8th came and went and we heard nothing...they were supposed to email us with shipping details on this nearly 500 dollar order for 5 gallons of the stuff. The 11th came and went and I emailed them asking where the paint was. An answer came that it was due in soon and we would get a confirmation of the shipping when it shipped. Weeks went by, soon it was June and still nothing.
So does this product even EXIST? Why do they cash my check and send nothing? I'm getting suspicious by mid-June of a scam of some sort and we are quite involved now.
Another email fired off with a delayed response all too similar to the last exchange, we will notify you when it has been shipped. Yea gads, time for some consumer hotline I thinks. Maybe the Florida State Attorney General's office? Anyway we put our determined daughter Audrey to the task of calling them for an update and to see if real humans are actually answering the phones at Industrial Nanotech. She contacted them and the standard replay was repeated "we will be getting some soon and we will give you the shipping info via an email when it has/is being/will be shipped. So there is where we are at as of this date the 24th of June, 2009.
For all to read here's one of their replies:
Tue, 5 May 2009
Dear Ms. Lute,
Thank you for placing your order INANO-2240 with Nansulate.com. We appreciate your business and value you as a loyal customer.
We apologize for the delay, due to the high volume of orders. We are working diligently to expedite your order.
The new arrival date to us is estimated to be May 18, 2009. When items in your order are shipped, you will receive an email confirming the date and providing you with a tracking number for the shipping method you chose.
We would like to thank you for your patience while we work to get your order shipped as quickly as possible.
If you have any questions, please let us know and we will be happy to assist you.
Best Regards,
Customer Service Team - Zone 3
Industrial Nanotech, Inc.
customersupport@industrial-nanotech.com
www.industrial-nanotech.com
www.nansulate.com
US & Canada: 1.800.767.3998
International: 1.239.254.0346
Fax: 1.239.254.1381
And another a few weeks later:
In the morning of 5/26/09
Dear Mr. Lute,
Thank you for your order at Nansulate.com. We truly appreciate your business and strive to provide you with exceptional customer service. Your Nansulate® products will be arriving soon.
We sincerely appreciate your patience and apologize for the inconvenience that this may have caused you. Our team is working diligently to expedite your Nansulate® order so that you may begin experiencing the benefits of our products as quickly as possibly.
You are important to us and we wanted to communicate the status of your order and let you know that it is expected to arrive to you within the next few days. Due to unprecedented draw down of inventory across the supply chain due economic conditions, our order process has taken longer than anticipated. We have taken steps to ensure this does not happen again in the future, and wanted to assure you that your order is of the utmost importance to us.
When items in your order are shipped, you will receive an email confirming the date and providing you with a tracking number. If you have any questions, please let us know and we will be happy to assist you.
You may contact us at:
Email: contact@nansulate.com
Phone: 800-767-3998
Thank you again for your understanding and the opportunity to earn your business.
Best Regards,
Customer Service Team Leader
Industrial Nanotech Inc.
customersupport@industrial-nanotech.com
www.industrial-nanotech.com
www.nansulate.com
www.epx4.com
www.beeprotect.org
US & Canada: 1.800.767.3998
International: 1.239.254.0346
Fax: 1.239.254.1381
Later the same day:
Date: Tue, 26 May 2009 05:35:02 -0400
Dear Mr. Lute,
Thank you for your order at Nansulate.com. We truly appreciate your business and strive to provide you with exceptional customer service. Your Nansulate® products will be arriving soon.
We sincerely appreciate your patience and apologize for the inconvenience that this may have caused you. Our team is working diligently to expedite your Nansulate® order so that you may begin experiencing the benefits of our products as quickly as possibly.
You are important to us and we wanted to communicate the status of your order and let you know that it is expected to arrive to you within the next few days. Due to unprecedented draw down of inventory across the supply chain due economic conditions, our order process has taken longer than anticipated. We have taken steps to ensure this does not happen again in the future, and wanted to assure you that your order is of the utmost importance to us.
When items in your order are shipped, you will receive an email confirming the date and providing you with a tracking number. If you have any questions, please let us know and we will be happy to assist you.
You may contact us at:
Email: contact@nansulate.com
Phone: 800-767-3998
Thank you again for your understanding and the opportunity to earn your business.
Best Regards,
Customer Service Team Leader
Industrial Nanotech Inc.
customersupport@industrial-nanotech.com
www.industrial-nanotech.com
www.nansulate.com
www.epx4.com
www.beeprotect.org
US & Canada: 1.800.767.3998
International: 1.239.254.0346
Fax: 1.239.254.1381
And then this:
The 10% off Sale Ends Soon!
Don't miss your chance to save this June. Use coupon code STAYCOOL and save 10% on any Nansulate® energy saving and asset protection product.
Residential customers typically report energy savings of 20%-40% after using Nansulate® on their homes.
Order online at www.nansulate.com or by phone at 800-767-3998 or +1 239-254-0346.
Offer ends 6/30/2009. Not valid with any other discounts.
Join the One Room At A Time Program and the last Room is on Us!*
Don't wait to start saving money on energy bills and improve the comfort of your home. With Nansulate® HomeProtect insulation and mold resistant coatings you can take it one step at a time, one room at a time and see your monthly heating & cooling expense go down.
Coating the exterior walls of a typical room will take approximately 3 gallons (150 s.f. per gallon @ 3 coats). Do one room per month, and spread the application out over time. Best of all, once your home project is complete - your energy savings will continue!
Click here to learn more about our One Room Program.
*One Room at a Time Offer: Coat your home with Nansulate® HomeProtect and the last room is on us! Purchase 30 gallons of Nansulate HomeProtect within a 12 month period and we will send 3 gallons FREE! (shipping cost not included)
Offer valid January 1, 2009 through December 31, 2009.
Nansulate® Coating Project Chosen as a Top Green Project Pick by the Journal of Architectural Coatings
The Nansulate® project at the Suvarnabhumi International Airport in Bangkok, Thailand is one of the TOP GREEN PROJECT PICKS in the current issue of the Journal of Architectural Coatings. You can click here to read our case study on this project.
Cheap & Easy Energy Savings
Read our new blog & newspaper feature - Nansulate® NanoBeat "Shocking the Energy Pulse of the World"
Nansulate® Around the Globe
Read our newest Nansulate® project update and see photos of luxury apartments in Istanbul utilizing Nansulate® technology for energy savings.
Customer Letter
"My issue is an 80 year old house without insulated walls. I decided to use Nansulate® because it was a project I could easily handle one room at a time. After some measuring and calculations, I saw it was also very affordable.
I applied Nansulate® on the inside of my house, on all exterior walls and doors, I worked my way through the house one room at a time. I keep a careful spreadsheet of heating expenses and so far, even through this has been a long and cold winter, I have used about 20% less energy that last year. Take in to account that I decided to keep the house 2 degrees warmer during the day and 4 degrees wamer at night! So I am quite happy and had a much more comfortable winter.
-Evelyne Tinkl, Mohnton, PA
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Well there you have the saga of the long missing paint. Maybe we will never get it, who knows...anyway it's worth knowing that consumer issues like these happen everyday and anyone can be victimized by unscrupulous purveyors of mystery goods or even those that DO exist in the real world. Life is good here in France.
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